General Terms And Conditions Of BVLGARI Official Website Sale

These General Terms and Conditions of BVLGARI Official Website Sale govern the sale of merchandise and service provided by Bulgari Commercial (Shanghai) Co., Ltd. ("BVLGARI" or "we") to you and our relationship with the user through the BVLGARI Official Website(https://www.bulgari.cn/ or other official online channels, including official WeChat mini program). The sale is available only for purchases exclusively within the mainland China (for this purpose only, excluding Hong Kong SAR, Macao SAR and Taiwan Region).

Please read this General Terms and Conditions of BVLGARI Official Website Sale and Privacy Policy (hereinafter collectively referred to as the "Terms and Conditions") carefully before placing an order through the official website of Bulgari, especially the terms in bold and underlined, which contain important content and applicable exceptions and limitations related to your rights and obligations. If you have any questions, opinions or suggestions about these terms or conditions, please contact us through the contact information specified at the bottom of this Terms and Conditions (i.e., Article 25). We are very willing to provide you with feasible assistance.

Your use of the BVLGARI Official Website to purchase merchandise or service specified otherwise, indicates your agreement to follow and to be bound by the Terms and Conditions and all applicable laws and regulations. These General Terms and Conditions may be modified from time-to-time by BVLGARI in accordance with the changes in applicable laws and regulations and the operational requirements of the BVLGARI Official Website. You can review the most current version of the Terms and Conditions at any time at https://www.bulgari.cn/zh-cn/terms-and-conditions. If you do not wish to be bound by the Terms and Conditions, please do not place order via BVLGARI Official Website. (You could still purchase our products or use our services through our offline stores or other channels.)

1. REGISTER MEMBERSHIP

You confirm that before you register as a member of the BVLGARI Official Website or purchase the products or services of Bulgari, you should have the capacity for civil conduct required by the laws of the People's Republic of China to suit your actions. If you do not have the alleged capacity to act in accordance with your conduct, you shall act with the knowledge and consent of your guardian, and you and your guardian shall bear the legal consequences arising therefrom in accordance with the provisions of the law.

When you fill in the information, read and agree to the Terms and Conditions and complete the registration procedure according to the registration page of the BVLGARI Official Website, you can get the membership account of the BVLGARI Official Website. We only allow each member to use one membership account on the BVLGARI Official Website. You should provide authentic, accurate, complete and effective information to complete the real-name registration of the membership account.

After your successful registration, you can use the registered member account and password to log on to the BVLGARI Official Website and enjoy our services. Any changes in the information provided at the time of registration should be updated in a timely manner. The legal consequences and responsibilities arising from the untruthfulness, inaccuracy, incompleteness or invalidity of the information or information provided by the members shall be borne by the members themselves. If there is evidence of improper registration or misuse of multiple membership accounts, such as causing losses to BVLGARI and related parties, we can freeze or close membership accounts, cancel orders, refuse to provide services and other measures, you should also be liable for compensation.

You should keep you member account and password properly. You shall understand that BVLGARI is unable to verify whether you used the account and password yourself, so you are responsible for the actions you performed through the account and password. If you find any unauthorized use of the account, you should inform us immediately. You shall understand that BVLGARI needs reasonable time to act on your request. BVLGARI cannot and will not be liable for any loss or damage caused by any actions that you fail to maintain account security and take place under your account.

2. ORDERS

Purchase method: You can click on the BVLGARI Official Website to select the products you want to purchase, and add to the shopping bag, then make the payment according to the website instructions.

Customers may place orders via BVLGARI Official Website only (“place an order”): 1) Orders paid by COD are validated by BVLGARI via order confirmation in writing, by SMS, e-mail or other written forms; 2) Orders paid online are complete  once the online full payments are duly accepted.

You acknowledge and understand that orders on Internet environment exist the characteristics of instantaneity, concurrency, etc. and we may not update the product inventory status promptly. Accordingly, please note even orders placed by you are valid, as per some special products that need to be re-imported from abroad, your relevant orders may be in delivery delays until the arrival of the products (normally, the delivery period is 7 days, but in special cases, the delivery period is 6 months). You agree to waive the rights of claiming liability for breach or indemnification of deferred delivery, or to negotiate other alternatives with us.

Orders placed by other types of users (e.g. enterprises, organizations or individuals not consuming for their own use) are completed and valid when BVLGARI notifies users of the successful delivery of the products in SMS, e-mail or other written forms.

Before the order becomes valid, you have the right to modify the input error. When you place your order, please confirm the name, price, quantity, model, specification, size, contact address, telephone number, consignee and other information of the purchased goods carefully.

Before the order becomes valid, we can refuse to accept or cancel the order you have placed.

Once the order is completed and valid, the order may not be modified or cancelled by users’ own operation. Users shall call customer service phone 400 000 6699 as per orders needed to be modified or cancelled. Where users purchase personalized customization products, orders shall not be modified or cancelled once validation.

Upon confirmation, the order will be sent to BVLGARI for processing. While every effort will be made to ensure the color, design, and style of the BVLGARI products displayed on the BVLGARI Official Website are representative of the original products, slight variations may occur for technical and other reasons.

Unless otherwise provided by law, BVLGARI shall not be liable for any error or inaccuracy in the photographs or graphical representations of BVLGARI products displayed on the BVLGARI Official Website. If the user has any questions about the products, they may contact the user service department by emailing ContactChina@bulgari.com or calling 400 000 6699.

In the following circumstances, BVLGARI has the right to cancel your order without any liability or compensation. If you have made the complete payment, we will refund you via the original payment method:          

1. BVLGARI believes that you have violated the Terms and Conditions, laws and regulations, or that there are fraud and other violations of the principles of fairness and good faith.          

2. The quantity of goods you ordered exceeds the normal consumption demand, including orders exceeding three (3) items per reference, or maximum of six (6) items per order.

3. BVLGARI cancelled the order by consensus with you;           

4. The delivery address or information you left is incomplete or obviously incorrect (on the premise that you have reserved the correct contact information, we will take the initiative to try to contact you to complete or correct the delivery address and information or cancel the order, if we can not contact you, we have the right to cancel the order first);           

5. Other circumstances in which BVLGARI may cancel an order as provided for in the Terms and Conditions, as well as cases in which laws and regulations permit the cancellation of an order.

3. AVAILABILITY

BVLGARI reserves the right to update the information of assortment of items offered on the BVLGARI Official Website from time to time without prior notice to the user.

Before completion/validation of the order, in the circumstance that any item a user selects becomes unavailable, the user service department will inform the user by phone or e-mail as soon as possible. The user will have the option to choose another product or cancel their order, unless the order which was made was a multiple order, in which case the user service department will inform the user by phone or email to communicate which part of the order will ship. The user will only be charged for the part of the order which is shipped and may then choose another item to replace the unavailable item, which will be processed as a separate order.

4. PLACE AN ORDER

In order to process the order, the user must click the 'complete purchase' option or some other options that represent for confirming the purchase on the BVLGARI Official Website. After the user placing the order, the order will be submitted to BVLGARI for processing, and the user has the right to modify the input error of the order by calling 400 000 6699. BVLGARI records evidence of all transactions between BVLGARI and its users. In the event of a dispute between BVLGARI and one of its users relating a transaction conducted on the BVLGARI Official Website, the data recorded by BVLGARI shall be treated as evidence of the details of the transaction.

5. PRICES AND PAYMENTS

The prices of BVLGARI products are indicated in CNY including taxes and shipping costs, excluding delivery fees (unless otherwise specified). Unless you can place the order directly and successfully and complete the full payment, the relevant price information is for reference only and should not be regarded as an offer or commitment in any legal sense.

BVLGARI reserves the right to modify the price of products offered on the BVLGARI Official Website at any time without prior notice to the user. The user will be charged the prices displayed on the BVLGARI Official Website at the time the order was confirmed provided that the products are available at that time.

The user is required to pay (either full amount or prepayment) for any order placed on the BVLGARI Official Website within the time limit specified. We only accept payment via payment channels provided online or payment by card upon delivery.

All orders are payable in CNY. Please note that your order must contain both a mainland China billing and mainland China delivery address (for this purpose only, excluding Hong Kong SAR, Macao SAR and Taiwan Region). Orders with billing and shipping address other than a mainland China address will not be processed.

6. RESERVATION OF TITLE

Products ordered by users will remain the responsibility of BVLGARI until signed and received by the user. The user accepts and bears all risk for the goods (including loss, theft, or damage of any products) after receipt of shipment.

7. DELIVERY ZONE

BVLGARI will delivery only to addresses within mainland China. Any delivery address situated outside this zone will be refused during the ordering procedure. BVLGARI will not process any order for which a post office box address is provided. BVLGARI will not ship to hotels. Goods will be shipped to the delivery address specified during the ordering process. Users may specify only single addresses for each order.

User has the option to pick up product at specified BVLGARI boutique in mainland China (if the option is provided). Transactions under this option are subject to the General Terms and Conditions of BVLGARI offline boutique.

8. SHIPPING

Order will be dispatched within seven (7) business days from the order confirming date through a third party express/courier service, unless extraordinary cases beyond BVLGARI’s control in which the user will be contacted.

For the pre-order items, please refer to the estimated dispatch date on product description page.

Items will be shipped in an individual parcel including product, packaging, terms & conditions of service, packing list, acknowledge letter, user card (blank or with personalized calligraphy) and jewelry certification, whichever is applicable.

A signature of an adult is required in order to receive the parcel.

9. PROBLEMS OF DELIVERY

Any failure to deliver or a delivery exceeding ten [10] calendar days from the shipment date should be reported to our user service department as soon as possible. In order for your claim to be accepted, please notify us within a maximum of fifteen [15] calendar days from the date of validation of your order. Once you confirm receipt of the ordered products, you should check the products to confirm accuracy. If the products received by you do not conform with the original order, or you are not satisfied, you should immediately contact the user service department by emailing ContactChina@bulgari.com or calling 400 000 6699 and you may request a return or exchange in accordance with the Return Policy.

10. CLICK & COLLECT

On the premise of providing relevant options, you can purchase and collect your order via BVLGARI Official Website in a boutique. You are required to pay a full payment or a certain percentage of an advanced payment or make orders only on BVLGARI Official Website. Afterwards, you can choose acceptable boutique of BVLGARI and collect your order in the specific boutique. Where choosing collecting orders in the boutique, the sales of general terms and conditions of BVLGARI boutique will be applied.

When you make orders on BVLGARI Official Website and choose a specific boutique to collect and submit successfully, we will inform you the information of the collecting boutique and collecting code by SMS (“confirming SMS”).  Please note the collecting code in the confirming SMS sent by us is the only certificate for collecting the order. Please take care to avoid loss or theft.

When collecting your order in the boutique, please bring your original device by which you receive the confirming SMS and present such SMS for us to check it. To ensure your rights and interests, the forwarded or printed confirming SMS will not be acceptable and we will not deliver relevant order.

You will be required to pay off the balance in the case of prepaid orders with a certain percentage of an advanced payment or making orders only.  Once the confirming SMS is verified correct and the full payment is received, your order will be delivered.

Please collect your order in the boutique within 60 days of the collecting date in the confirming SMS, otherwise your order shall be cancelled, and you will be reimbursed of the price you paid according to the original payment path.

11. RETURN POLICY

You may return any product purchased from BVLGARI Official Website without customized engraving or embossing to our user service department within seven [7] calendar days from the date of delivery for a refund. All returns must include the original sales receipt and be returned in original packaging. Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any item with signs of wear, damage, or alteration cannot be accepted.

For pick-up orders at BVLGARI boutique, the Return Policy of BVLGARI offline boutique will be applied, except otherwise provided by law.

For return inquiries, please contact user service department by email ContactChina@BVLGARI.com or calling 400 000 6699

12. REPAIRS

For repair inquiries, please contact user service department by email ContactChina@bulgari.com or calling 400 000 6699

13. AUTHENTICITY GUARANTEE

BVLGARI guarantees the authenticity of all products purchased through BVLGARI Official Website.

14. GOVERNING LAW

All transactions on the BVLGARI Official Website are subject to the laws of People’s Republic of China (for this purpose only, excluding Hong Kong SAR, Macao SAR and Taiwan Region). Any disputes arising from the Terms and Condition (or other clauses, rules and policies referred to therein) or relating to the Terms and Conditions (or other clauses, rules and policies referred to therein) shall first be settled through friendly consultation. If fails, such disputes shall be submitted to the jurisdiction of the Chinese courts where BVLGAR registered.

15. DISCLAIMERS AND LIMITATIONS OF LIABILITY

Unless otherwise provided by law, under no circumstance whatsoever shall BVLGARI be liable for any loss arising out of or in connection with the use of the BVLGARI Official Website.

Other than as required by applicable consumer protection law, insurance law or other relevant applicable laws, if any, in no event will BVLGARI be liable for errors or omissions in this information of BVLGARI Official Website or for any losses or damages, direct, indirect, incidental, special or consequential resulting from your use or misuse of, or reliance on, any such information.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF BVLGARI TO YOU FOR RELEVANT DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS AND CONDITIONS OR YOUR USE OF THE BVLGARI Official Website OR ANY PRODUCT ORDERED VIA THE BVLGARI Official Website.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE BVLGARI Official Website, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, FUNCTIONS AND MATERIALS, IS PROVIDED "AS IS," "AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED. WE DO NOT WARRANT THAT THE BVLGARI Official Website OR THE SERVICES, CONTENT, FUNCTIONS OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE BVLGARI Official Website WILL MEET USER’S REQUIREMENTS. BVLGARI ALSO ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE BVLGARI Official Website OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THE BVLGARI Official Website. IF YOU ARE DISSATISFIED WITH THE BVLGARI Official Website, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE BVLGARI Official Website, UNLESS OTHERWISE PROVIDED BY LAW.

16. Privacy Policy

We respect and protect your privacy. For the collection, use, sharing and protection of your personal information, please refer to our Privacy Policy. The Privacy Policy forms an integral part of the Terms and Conditions.

Voluntary Provision of Data

According to the information we have collected from you under the Privacy Policy, BVLGARI shall have the right to use such information and content for the following purposes:

a)to administer the user relationship;
b)to carry out business activities of the enterprise;
c)other purposes relating to the business of the company, such as: to improve the products and services supplied, even if such activity is not closely related to the services requested by the data provider; to conduct market research on user satisfaction through telephone, questionnaire, or personal appointment directly or through designated market research company.

The employees and partners of BVLGARI responsible for data processing will collect and process relevant data. Entrusted companies acting on behalf of BVLGARI and performing the same technical and organizational tasks may collect and/or process relevant data. Such companies are direct partners of BVLGARI which are responsible for the data processing work. The data will not be provided to third parties and will not be published.

If you would like to query, correct or delete the information and content you sent to or provided to BVGARI, or wish to de-register the account, please refer to the Privacy Policy and follow the steps provided therein, or contact user service department by email ContactChina@bulgari.com or calling 400 000 6699.

Method of Processing

The data will be processed by automated tools, and the time of processing is limited to the realization of the purpose of collection.

To avoid the loss of data or the illegal use, misuse or unauthorized use of data, the processing will be carried out in accordance with certain safety measures.

17. INDEMNIFICATION

You agree to defend, indemnify and hold BVLGARI, its affiliates, and its and their directors, officers, employees and agents harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys' fees, arising in any way from your use of the BVLGARI Official Website, your placement or transmission of any, content, information, software or other materials through the BVLGARI Official Website, or your breach or violation of the law or of the Terms and Conditions, excluding the gross negligence or willful misconduct of BVLGARI. BVLGARI reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with BVLGARI’s defense of such claim.

17. PROHIBITED CONTENT

You shall not: (i) engage in spidering, “screen scraping,” “database scraping,” harvesting of e-mail addresses, wireless addresses or other contact or personal information, or any other automatic means of accessing, logging-in or registering on the BVLGARI Official Website or for any services or features offered on or through the BVLGARI Official Website, or obtaining lists of users or obtaining or accessing other information or features on, from or through the BVLGARI Official Website or the services offered on or through the BVLGARI Official Website, including, without limitation, any information residing on any server or database connected to the BVLGARI Official Website or any services offered on or through the BVLGARI Official Website; (ii) obtain or attempt to obtain unauthorized access to computer systems, materials, information or any services made available on or through the BVLGARI Official Website through any means; (iii) use the BVLGARI Official Website or the services made available on or through the BVLGARI Official Website in any manner with the intent to interrupt, damage, disable, overburden, impair the BVLGARI Official Website or such services, or interfere with any other party’s use and enjoyment of the BVLGARI Official Website including, without limitation, sending mass unsolicited messages or “flooding” servers with requests; (iv) use the BVLGARI Official Website or the BVLGARI Official Website’s services or features in violation of BVLGARI’s or any third party’s intellectual property or other proprietary or legal rights; or (v) use the BVLGARI Official Website or the BVLGARI Official Website’s services in violation of any applicable law. You further agree that you may not attempt (or encourage or support anyone else’s attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the BVLGARI Official Website and the content, or make unauthorized use thereof. You may not obtain or attempt to obtain any materials or information through any means not intentionally made publicly available or provided for through the BVLGARI Official Website.

19. VIRUSES, HACKING AND OTHER OFFENSES

You must not misuse our BVLGARI Official Website by knowingly introducing viruses, trojans, worms, logic bombs or other content which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our BVLGARI Official Website, the server on which the BVLGARI Official Website is stored or any server, computer or database connected to our BVLGARI Official Website. You must not attack our BVLGARI Official Website via a denial-of-service attack or a distributed denial-of-service attack.

20. CHANGE AND TERMINATION

In accordance with the changes of national laws and regulations and the needs of safeguarding trade order and protecting consumers rights and interests, we may amend the Terms and Conditions and announce its supplementary agreements (hereinafter referred to as "matters of change"). If you disagree with the matters of change that have come into force, you should stop using the BVLGARI Official Website on the effective date of the matters of change. The change will not be effective for you. If you continue to use the BVLGARI Official Website after the matters of change have come into force, it will be deemed as you agree to the matters of change that have come into force.

We may decide to maintain or shut down the BVLGARI Official Website at any time according to our business operation. If we shut down the BVLGARI Official Website voluntarily, we will announce relevant information in the prominent position of the website 30 days in advance according to law.

If we believe that you are in breach of the Terms and Conditions, Privacy Policy or applicable laws, or that you embezzled other people's accounts, disrupted market order, took improper means to make profits, implemented endangering the security of the BVLGARI Official Website or infringed the legitimate rights and interests of the BVLGARI Official Website, we may directly restrict, suspend or terminate your access to the BVLGARI Official Website and/or its services without notice. We will bear no liability arising from the alleged actions.           

After termination of the Terms and Conditions, we will continue to fulfill the valid orders you placed during the period of the Terms and Conditions.           

After termination of the Terms and Conditions, we may keep relevant records in accordance with applicable law, but we do not promise to keep or file any personal data or content on this website you submitted in your personal satisfactory manner.

21. WAIVER

Our failure to exercise or enforce any right or provision of the Terms and Conditions will not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the parties and the court should endeavor to give maximum effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.

22. SUPPLEMENTARY AGREEMENT

Due to the rapid development of the Internet, this Terms and Conditions signed by you and BVLGARI can not fully list and cover all your rights and obligations with BVLGARI, nor can existing agreements guarantee that it fully meets the needs of future development. Therefore, applicable laws and regulations, as well as the legal statement, description of goods or services, and trade rules published on the BVLGARI Official Website, which have been publicized according to law, shall be regarded as supplementary agreements to the Terms and Conditions.

23. INTELLECTUAL PROPERTY AND TRADEMARKS

All trademarks, logos and service marks (the "Trademarks") which appear on the BVLGARI Official Website are registered and/or unregistered BVLGARI trademarks, and are the exclusive property of BVLGARI and/or any of its subsidiaries or affiliates. The Terms and Conditions, and all material, elements and content included on the General Terms and Conditions of BVLGARI Official Website Sale (including drawings, designs, illustrations, photographs, text, computer code, sound tracks, and graphics) which appear on the Terms and Conditions as well as the look and feel of the BVLGARI Official Website, are the exclusive property of BVLGARI and/or any of its subsidiaries or affiliates. Nothing contained in the BVLGARI Official Website should be construed as granting by implication or otherwise, any license or right to use any trademark displayed on the BVLGARI Official Website without the written permission of BVLGARI. You have permission to electronically copy and print hard copies of pages from the BVLGARI Official Website solely in connection with non-commercial purposes related to placing an order or shopping with the BVLGARI Official Website. Unless we give you specific written permission in advance, any other use of the BVLGARI Official Website, its content and its information, are strictly prohibited.

24. COPYRIGHT

All contents of BVLGARI Official Website are BVLGARI copyright. All rights reserved.

25. LINKS TO THIRD PARTIES

For your convenience and to improve the usa of this website, this website may provide links to sites owned and controlled by third parties from time to time. These links will take you out of our service and leave the site beyond the control of BVLGARI. This includes links to business partners who can use BVLGARI trademarks under brand sharing agreements. The sites you can access to have separate terms and conditions and privacy policies. Despite our efforts to maintain the integrity of our website, BVLGARI is not responsible for the content and activities of third party sites, and cannot be held responsible for them. Therefore, you have to bear all the risks of accessing third party sites on your own. Note: These sites may send their own cookies to users to collect or request personal information, so we recommend that you choose to view the terms of use and/or privacy policies of these sites before using them.

26. CONTACT US

If you have any questions or suggestions about the products, services or the Terms and Conditions provided by the BVLGARI Official Website, or if you wish to make any complaints about the BVLGARI Official Website or its contents, please send an email to ContactChina@bulgari.com or call the User Service Department at 400 000 6699.

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