FAQ

About Registration
Q:How can I register an account?
A:BVLGARI official website supports registration by mobile phone number or WeChat scan code.Either way, please fill in the required information to complete registration.
Q:What if I forget my login password?
A:You can reset the login password by clicking "Forgot Password" on the login page by the mobile number you registered. For any question, please contact BVLGARI China Customer Service Center at 400 000 6699.
Q:How can I deregister an account?
A:Please contact BVLGARI China Customer Service Center at 400 000 6699, we will deregister your account within 15 days.
Q:How can I modify or delete personal information in my account?
A:You may login your account, then modify and delete your personal information in option My Account. If you have further questions, please contact BVLGARI China Customer Service Center at 400 000 6699.
About Purchase
Q:How can I place an order online?
A:After entering BVLGARI's official website www.bulgari.cn, you can add your favorite works to the "Shopping Cart" and then enter the Shopping Cart to purchase. Or you can buy directly at BVLGARI boutique in official WeChat account.
Q:How do I pay?
A:BVLGARI official website online payment platform supports three online payment methods of Alipay, WeChat, UnionPay.For any order with amount beyond the payment limit, please pay via bank transfer and contact the Customer Service Center at 400 000 6699 in time after the transfer is completed. Our working hours are Monday to Sunday, 9:00 to 23:00 (Beijing time).
Q:What kind of order should be paid by bank transfer?
A:If you purchase goods with the value of more than 50,000 RMB on BVLGARI's official website, the payment method will be bank transfer by default. Please complete the transfer within 24 hours and transfer the relevant transfer voucher to the Customer Service Center via WeChat platform for follow up.
Q:How do I pay for cash on delivery?
A:When you choose cash on delivery as the payment method, 30% of the total amount of the order shall be paid as a prepayment at checkout. The balance will be collected by the courier when you receive the goods. Some remote areas do not support cash on delivery. For any question, please contact BVLGARI China Customer Service Center at 400 000 6699.
Q:When will my order be deliverd?
A:Your paid order will be carefully packed and delivered as soon as possible, normally via a third-party courier/postal service within 7 business days after the order is valid. BVLGARI China Customer Service Center will contact for any circumstance out of our control. * Delivery time for legal holidays or special time periods may change, so please refer to the real-time information.
Q:How do I change my shipping address and phone number?
A:If you have any question about changing the consignee information, please contact BVLGARI China Customer Service Center in the first time for follow up. BVLGARI Customer Service hotline is 400 000 6699, and we will be happy to serve you from Monday to Sunday from 9:00 to 23:00 (Beijing time).
Q:Can I have the goods packed beautifully?
A:The items purchased through BVLGARI's official website and BVLGARI's official WeChat boutique are exquisitely packaged, excluding the perfume gift box. For more details, please click on the product page.
Q:When will I receive a purchase invoice?
A:If you have applied for an invoice at the time of purchase, the invoice will be issued and sent out in 7 working days after the receipt of the goods. If the invoicer is not received after a period of time or for other requests, please contact BVLGARI China Customer Service Center at 400 000 6699.
About Shipping
Q:How much is the delivery charge for each order?
A:The delivery fee for the order placed on BVLGARI official website and BVLGARI official WeChat boutique will be borne by BVLGARI.
Q:Which carriers are you using?
A:BVLGARI will provide you SF Express, other logistics services will be used in some remote areas. For any questions, please contact BVLGARI Customer Service Center of Bulgari China at 400 000 6699. We will be happy to help you from Monday to Sunday from 9:00 to 23:00 (Beijing time).
About Returns and Replacements
Q:How can I return the goods?
A:Non-engraved/customized or printed products purchased on BVLGARI's official website or official WeChat boutique is applicable for returning within 7 days from the date of delivery. You can contact BVLGARI China Customer Service Center for our follow up. All returned goods must include the original sales document with intact original packaging. Please note that all returned items are subject to quality assurance testing. Any item that is worn, damaged or altered will not be accepted.
Q:How can I return the perfume?
A:If you purchased perfume, you need to make sure that the plastic packaging (full size or sample) is intact with complete sales voucher. You can contact the BVLGARI Customer Service Center in China for our follow up. (Tips: If the perfume (full size or sample) is unpacked, the whole item shall not be returned.) Special perfume products such as Valentine's Day limited edition perfume box can not be returned.
Q:How long does it takes for the online payment be refunded after it is confirmed?
A:We will refund for you after receiving the returned item and the item is eligible for the refund. The refund will be in your original payment account 10-15 business days after the refund operation.
Q:How long does it takes for the payment on delivery be refunded after it is confirmed?
A:For any order of cash on delivery, please contact BVLGARI Customer Service Center of Bulgari China for a return request, providing your bank account number and relevant personal account bank information for our follow up. We will perform a refund for you after receiving the item you returned and the item has been tested for eligible refunds. The refund will be in your original payment account 10-15 business days after the refund operation.
Q:Can I return/replace the goods purchased online at the offline store?
A:Sorry, BVLGARI currently does not provide offline return service on online ordera .Online purchases shall only be applicable to online return and exchange rules.
About the Size
Q:Where can I check the size of the product?
A:You will get the specific size of your favorite items on the product details page.
Q:Where can I check the size of the ring?
A:You can get the details of our rings by clicking on the "Ring Size Comparison Chart". For any question, please feel free to contact BVLGARI China Customer Service Center at 400 000 6699. We will be happy to help you from Monday to Sunday from 9:00 to 23:00 (Beijing time).